You may return your IMB+ Set Top box within 15 days from the beginning of your subscription. IMB+ will refund your original payment once all criteria are met, and the box is received. The box must be in reasonable condition with original packaging and accessories, or IMB+ may charge for missing items or damage by reducing the amount of the refund. Please keep in mind that the customer is responsible for return shipping costs.
Items that do not meet our returns guidelines will receive only partial refunds:
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of security deposit.
We can process returns and refunds only for items directly purchased from IMB+. You can expect a refund in the same form of payment originally used for purchase within 3 to 7 business days of our receiving your return.